Find answers fast, or reach our team directly.
Go to Track Order (on the website or in the app's Account tab) and enter the 10-character tracking code from your confirmation email. Signed-in customers can also open My Orders to see every order.
We offer a 14-day return policy for unused items in their original packaging. Request a return from Account → Returns & Refunds once your order has been delivered.
Delivery within Accra typically takes 1-2 business days. Outside Accra it may take 3-5 business days.
Shipping is a flat GH₵25, and free on orders of GH₵300 or more.
You pay on delivery, either in cash or with Mobile Money (MTN, Telecel or AirtelTigo). We never ask for card details.
Yes, while it is still pending. Open the order in My Orders and choose Cancel order. Once we start processing it, contact support and we will help.
You can browse and fill your cart without one. To place an order, sign in with Google so we can email your confirmation and tracking updates.
Yes. When you are signed in, your wishlist, saved addresses and orders are linked to your account and appear on both.